TCS Quality & Productivity Sdn Bhd

1. We are a mill representative that manufacture high end nitrile / latex free & natural rubber finger cot and finger stall for various industries usage such as electrical & electronic sector, pharmacy, medical & etc.
2. Our Mission
To deliver a consistent services / product quality that met or exceeded our customer expectations.
To ensure the customer at all times purchased the right services / products at the right pricing and competitively.
3 Our business philosophy
Sincerity and honesty is our business philosophy and is a key to success to build a long term business relationship with customers. We will explain in details with facts and data for all business proposal or quotation submitted. We value all customers and public feedback to improve our business operating system for continual improvement.
4 Our Working Standard
We adopted ISO 9001: 2000 quality management system as our working standard. Our quality policy is working towards achieving 'customer total satisfaction' and the criteria of measurement are as follow: -
The product / service conforms to the agreed quality specifications.
The product / service is fit in the intended application (s) .
The product / service is priced right and competitively.
The product / service is delivered on time and when needed.
The product / service total life-cycle cost is economical to the user.
The product / service works satisfactorily, and without any failure during its normal lifetime.
The product / service is eco-friendly.
The product / service is packaged properly and attractively.
If the product / service fails, it is repaired / replaced quickly.
Queries and complaints are handled promptly and politely.