Open Access BPO

Ever since our inception, Open Access BPO's goal is to be among the most efficient offshoring firms in the world. Up until this very day, we are living up to this seemingly impossible dream. When we were just starting out, the decision of relocating to the Philippines was not a popular choice among our contemporaries, and indeed it garnered much disapproval, but in the end we have proven everyone wrong.


Now, we are one the most aggressive and most-proficient customer-centric contact center firms in the entire outsourcing industry. We have also proven that the Philippines is an ideal spot for this kind of business, as the country is inundated with talents, skills, and traits that not only are ideal for the outsourcing industry, but also absent in any other contact center industries in the world.   


We at Open Access BPO believe that reaching this outstanding achievement is impossible without the help of our talented Filipino contact center representatives, managers, supervisors, and quality assurance specialists, let alone our Information technology (IT) and human resource (HR) personnel. Open Access BPO and the talented Filipino workforce are inseparable. 


Today, we offer unique services that are aimed at putting our clientele in their own definition of success. 


Our non-voice services are comprised of fraud support, content verification, social media protection, content moderation, non-voice tech support, e-commerce and data services. Our call center services include inbound customer service, sales and marketing, voice technical support, and multilingual call center. The latter, which we offer to cater to our customers from different parts of the world, spans French, German, Spanish, Italian, Japanese, Chinese, Korean, Bahasa Indonesia, Bahasa Malaysia, Thai, Vietnamese, and Arabic. Our back office services are made up of digital marketing, rich media development, and web services.  


All these services are in line with neo Captive BPO—hybrid form of outsourcing that lets our clients obtain full control and customization over their outsourced services, making them real business outsourcing partners and not just mere outsourcing clients. This gives them rights over business decision-makings, a fact that remains uncommon to many outsourcing businesses ubiquitous on the Web.